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1. Product Refunds

Once the goods have been sent out, we at Apex Giftware HK will not accept any form of refund request. This is because once virtual goods are delivered, it cannot be ensured that they have not been used or copied.

2. Inability to Deliver Normally

If the goods cannot be delivered normally due to the buyer’s reasons (such as providing incorrect account information), we at Apex Giftware HK will not accept refund requests. Please ensure that all the information you provide is accurate before purchasing.

3. Refund Processing Time

If your refund request is accepted, we at Apex Giftware HK will process your refund within at least 7 working days. This time may vary depending on the payment method.

4. Other Situations

For any other refund requests not explicitly mentioned in this policy, we at Apex Giftware HK will consider them based on the specific situation. We reserve the right to modify this refund policy at any time without notice.

5. False Purchase Behavior

If we at Apex Giftware HK find any false purchase behavior, such as using stolen credit card information to make a purchase, we will not accept refund requests. We will cooperate with relevant law enforcement agencies and provide all necessary information to help them investigate.

6. Abuse of Refund Policy

If we at Apex Giftware HK find that the buyer is abusing our refund policy, such as frequently buying and requesting refunds, we will not accept refund requests. We reserve the right to modify or terminate the user’s account at any time if we find that they are abusing our policy.

7. Service Interruption

If our services are interrupted or cannot be provided due to force majeure or other reasons beyond our control, we at Apex Giftware HK will not accept refund requests. This includes but is not limited to natural disasters, war, strikes, government actions, interruption of telecommunications or internet services, or our suppliers or partners cannot provide services.

8. Violation of Terms of Use

If the buyer violates our terms of use, such as obtaining virtual goods by improper means, we at Apex Giftware HK will not accept refund requests. We may take further action, including but not limited to suspending or terminating the buyer’s account.

9. Unauthorized Purchase

If the buyer makes a purchase without authorization using someone else’s payment method, we at Apex Giftware HK will not accept refund requests. We will cooperate with relevant law enforcement agencies and provide all necessary information to help them investigate.

10. Price Changes of Goods

If the price of the goods changes after the purchase, we at Apex Giftware HK will not accept refund requests. All prices are adjusted according to market conditions, and buyers should accept the current price when purchasing.